We are going to pimp out everything, so you should expect faster and better forums and tickets system.
If you are a [YACG] Mass Installer or Link Farm Evolution customer, you can send us all your support inquiries to firstname.lastname@example.org while the ticket system is offline.
EDIT: Everything is back to normal now! We apologize for such a long downtime, all the open issues and e-mails will be answered shortly. Thank you for your patience.